Dear customers, partners, friends,
Today we are all facing a global crisis with COVID-19 and we are writing to share our commitments to the safety of our communities and the services we bring to our customers and partners worldwide.
With offices located in Europe, Asia, and the United States, our company is following the recommendations given by the different local authorities to ensure the health of our close ones, staff, and business peers. As of yesterday, and until further notice, our teams will no longer travel and our HQ in France, as well as our regional offices in Miami and Kuala Lumpur are no longer accepting visitors. We have also asked that all of our staff work from home - where we have ensured they are fully equipped and available for customers via email, phone or virtual meetings.
Our corporate and local teams are monitoring the situation related to cancelled tradeshows such as CABSAT, NAB, MPT, and Broadcast Asia, along with customer meetings. We are currently preparing digital experiences to enable us to continue our business engagements in these challenging times.
We will keep you informed as the situation evolves.
In the meanwhile, our project support team remains fully operational and all questions regarding licenses and driver creation will be answered in a timely manner. Regarding new projects or product enquiries, our sales team remains at your disposal.
In addition to your existing CONNECT contacts, you can reach us via the email addresses below:
- Technical Support / RMA: https://www.worldcastconnect.com/en/c27p/contact#technical-support
- Other questions: hello@worldcastconnect.com
Our team is doing its best to minimize the impact of the current crisis. Business continues and our staff is onboard to ensure service continuity.
We wish you continued good health and thank you for placing your trust in us.
Sincerely,
Christophe Poulain & Nicolas Boulay
Co-Presidents
WorldCast Group | WorldCast Systems & CONNECT